Last Updated: October 8, 2026

Introduction

Nesarix provides AI-powered receptionist and call-handling services for businesses. We respect your privacy and are committed to handling personal information responsibly.

Our services may collect and process information when individuals contact businesses using our AI receptionist, request appointments, or communicate with us through our website.

This Privacy Policy explains the types of information we collect, how we use it, and how we protect it.

Information We Collect

When someone interacts with a business using Nesarix's AI receptionist, we may collect the following information:

• Name and phone number
• Email address
• Service or appointment address
• Reason for calling or description of the requested service
• Appointment dates, times, and scheduling details
• Information voluntarily shared during the conversation
• Call-related information, including summaries and transcripts where applicable

We use this information to help businesses respond to customer inquiries, manage appointments, and provide appropriate follow-up.

How We Use Your Information

Nesarix uses the information collected through its AI receptionist services to:

• Answer incoming calls and respond to customer inquiries.
• Collect and organize customer contact information and service requests.
• Schedule, reschedule, and cancel appointments when authorized.
• Provide businesses with call summaries, appointment details, and customer messages.
• Identify urgent requests and help businesses prioritize follow-up.
• Maintain, troubleshoot, and improve the reliability and performance of our services.
• Communicate with businesses regarding their accounts, services, and support requests.

We use personal information to provide our services and support the businesses we serve. We do not sell personal information to advertisers.

Third-Party Service Providers

Nesarix uses third-party technology providers to help operate its AI receptionist and appointment scheduling services.

These providers may include:

• Retell AI: Processes AI-powered phone conversations and related call information.
• Cal.com: Manages appointment scheduling, rescheduling, cancellations, and booking information.
• Make: Automates the transfer of information between connected services, including sending call summaries and notifications.
• Email and calendar providers: Help deliver notifications, confirmations, and scheduling information.

Personal information may be shared with these providers as necessary to deliver the requested services.

Each provider processes information according to its applicable privacy and security practices.

Data Security

Nesarix takes reasonable measures to help protect personal information from unauthorized access, disclosure, alteration, or misuse.

We use third-party technology providers to support our services and consider their available security features when configuring our systems.

Although we work to safeguard information, no method of electronic storage or transmission is completely secure. Therefore, we cannot guarantee absolute security.

Data Retention

Nesarix retains personal information for as long as reasonably necessary to provide its services, support business operations, resolve issues, and meet applicable legal obligations.

Information may be stored within the third-party platforms used to operate our services, including call records, appointment information, and related communications.

Retention periods may vary depending on the type of information, service provider settings, and applicable requirements.

When information is no longer needed, we take reasonable steps to delete it or request its deletion, where appropriate and technically available.

AI-Powered Calls and Call Recordings

Nesarix provides AI-powered telephone answering services on behalf of participating businesses.

Calls handled by our AI receptionist may be recorded, transcribed, and summarized, depending on the settings configured for the business.

Information from these calls may be used to respond to customer inquiries, schedule appointments, provide call summaries, and support the delivery of our services.

Where required by applicable law, callers will be informed that they are interacting with an AI system and that their call may be recorded. Appropriate notices and consent procedures must be implemented before recording calls.

Nesarix may configure its AI receptionist services to limit the storage of call recordings and transcripts. Even when recordings and transcripts are not retained by the AI telephone platform, information necessary to provide services, including call summaries, customer details, and appointment information, may still be processed or stored by connected business systems and service providers.

Website Cookies and Technical Information

When visitors access the Nesarix website, certain technical information may be collected automatically, including IP addresses, browser types, device information, pages visited, and general website usage information.

Our website and third-party service providers may use cookies or similar technologies to support website functionality, security, performance, and visitor experience.

Some cookies may be necessary for the website to operate properly. Other cookies or tracking technologies may be used if additional analytics, marketing, or other website features are enabled.

Visitors can generally manage or disable cookies through their browser settings. Disabling certain cookies may affect website functionality.

Your Privacy Rights

Depending on applicable privacy laws, individuals may have certain rights regarding their personal information, including the right to:

• Request access to personal information held about them.
• Request corrections to inaccurate information.
• Request deletion of personal information, subject to applicable legal and operational requirements.
• Ask questions about how their information is collected, used, and shared.

Requests may be subject to identity verification and applicable legal exceptions.

When Nesarix processes information on behalf of another business, certain privacy requests may need to be directed to that business. Nesarix will provide appropriate assistance where required.

Changes to This Privacy Policy

Nesarix may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or applicable legal requirements.

When changes are made, we will update the "Last Updated" date at the top of this page.

We encourage visitors and customers to review this Privacy Policy periodically to stay informed about how we handle personal information.

Contact Us

If you have questions about this Privacy Policy, how Nesarix handles personal information, or would like to submit a privacy-related request, please contact us.

Nesarix

Website: https://nesarix.com

Phone: 1-877-595-8234

Email: support@nesarix.com